DirecTV Complaint

directv RUDE!!! - Bluegrass

Blade71's Picture Reviewed by Blade71
Please Improve 		0  

my name is Earl Evans I've been a loyal directv customer for over 4 years now, i went to directv's mover connection to go from chicago IL to urbana IL (central IL).On 8-1-08 an installer from Bluegrass came out in the afternoon, he left an hour later, a few days later i noticed i had no local channels not Fox CBS, ABC, Ect.I called directv's (Get the customer off the phone quickly service) and was told i lived in a 2 dish zone, they scheduled another appointment for me.On 8-17-08 another installer showed up once he realized i needed another dish he informed me he didn't have the right equipment, i politely asked him to leave.After that i called bluegrass dispatch located in bloomington IL and the lady was apologetic she stated she would send another installer 8-18-08 prior to 10 am, 10:30 i called bluegrass after not hearing from them ,jennifer from bluegrass said she couldn't reach installer that was suppose to come.I asked her (jennifer)to call directv and let them know if they don't want to do rest of work, she stated ok i will.I then called directv and got a supervisor she called jennifer to find out why she made a comment like that, jennifer denied until she realized i was on 3 way call, then stated she thought thats what i wanted.A supervisor from Bluegrass (Randy) said he will sent an installer out that evening (8-18-08) all i had to do is call him when i finished up work.At 4:15;pm i called randy and informed him i was leaving work, he told me he forgot so, i called directv got no help they told me to install and purchase satellite myself.I called Bluegrass again to ask for info address legal name to file a complaint with BBB (Amber) told me we don't care nothing ever happens anyway.The only reason why i put up with this is because i get the NFL ticket and they are the only tv place we can get it maybe the NFL should reconsider renewing their contract to get rid of the customer service monster that was created,totally unacceptable service.


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 9+3 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team