direct tv Complaint

direct tv customer service...

Reviewed by mickael
Please Improve

direct tv

customer service

direct tv has awful customer service-also they for some liked me to an old account memeber that had my new phone number in the past- direct tv proceeded to disconect my services until the other account holder paid their old balance-so in order for me not to loose my services i had to pay the other persons deliquent bill-only because i had their old number- i spoke to several supervisors and they were rude and uncaring about the situation-just because my new number belonged to one of their old customers!!!!!!!!!!!!so as soon as my contracts up i'm done with them- sincerely mickael in texas

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kjbate says: (2 months ago)

Oh my God! Direct TV scewed me out of $905. They took it out of my account too without any communication what so ever. I had to take out a loan so I could pay my mortage. I have called several times, written to the dispute department (you can only communicate with them in writing). I cancelled my service in 12/07 because I was moving out of state. I thought I was good but then in 8/08 I looked at my checking account and $905 was deducted. They are saying that I didn't return my equipment, I did have that done so they have their equip. back so I was supposed to get $433 back for that and I asked it to be deposited in my account within 8 days.I wrote a dispute letter and had to call them after the 21 day period and they basically said that I had just suspended my account and therefore it was reactivated in 5/08 so I owe for that. Just today I called because it has been 9 days and no $433 in my account. Well, now they are saying I will only get $366 because they downloaded PPV movies off the receiver??? I never cry but I have been crying all day because I feel like I have nowhere to go for help. I am so frustrated and broke! I am having anxiety from this and it is really destressing. Does anyone have any info that could help me fight this??
Thanks so much for reading (listening)

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