Sears Complaint

delayed service - In home service

Reviewed by waitingforservice
Complaint

Recently, I purchased a fully assembled elliptical trainer (Horizon SXE 7.7)

and an extended maintenance plan. Upon initial use, a noise was noted

with each revolution. Additionally, the right rear wheel strayed from

the track with each back and forth motion. I called for service. After

an extended telephone wait, I was connected with an attendant, who

informed me the product could not be serviced by Sears . I noted the

product was purchased from Sears on the previous day, at which time the

attendant expressed intent to "check on it." After another extended

wait, the attendant confirmed the product could be serviced, and a

service appointment was scheduled to occur the next week. Today is the

date of the scheduled appointment. I have cleared my calendar for today,
in lieu of the broad 8AM-5PM service call appointment. I have now been

notified that the service call has been cancelled for today, and the

earliest appointment available is next Thursday. Again, another one week
wait, for which I must clear my calendar in order to be available from

8AM-5PM. Also, it appears the product is no longer available on

Sears.com. Therefore, the option to return and purchase another "less

defective" unit is not available. I am left questioning the "value"

received when purchasing items from an establishment which cannot

provide service as contracted in a timely fashion. No resolution, to date.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sears!

	Create a support ticket for Sears!

	More Sears reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 3+2 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Sears reviews

Similar reviews

MeasuredUp Success Stories

"My local bookshop would not give me a refund even though I had a receipt. I submitted a complaint on MeasuredUp and the people at corporate contacted me to get me a refund. Thanks MeasuredUp." Sally R.

Activity

All Activity

0 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: waitingforservice
Company: Sears
Product: In home service
Date Added: 10 months ago

Click here to add this free widget to your website or blog!

[Top]

Sears Complaint