DirecTV Complaint

customer service sucks - bill

bitterman's Picture Reviewed by bitterman
Complaint 		 0

directv put me into collections and no service rep or manager has the power to rectify this simple problem. I went to Dish 1 year ago and directv said they turned on my service about Jan 2009 and I owe $95 for that service. I told them they owe me $11.06 when I canceled a yr ago. They say my only alternative is to write a letter to them and be at their mercy. I told them no equipment was hooked up their dish!!!! What a scam this company is. They can't have a rep or manager rectify something that is so easy make right...;

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PAULUCH says: (3 months ago)
 0
Beware of Suspensions!
It is DirecTV policy to automatically suspend your account with you request a disconnection! Then, they will restart your account subsequently, without any further to you, and bill accordingly on a monthly basis. If you have moved to another city or state as I did, they track you down and demand payment for service you did not receive. Not even the Office of the President of DirecTV has the authority or is willing to listen to reason in this situation, and your are bound to pay for service you did not receive, or else be turned over to a collection agency. POOREST CUSTOMER SERVICE EVER!!!




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