verizon fios Complaint

customer service is as bad as it gets - customer service

greencore's Picture Reviewed by greencore
Please Improve 		0  

I never experienced some much discomfort in my life when trying to contact a company by phone.

Although Verizon is a communications company they are pretty bad at that.

First of all they don't know how to design a friendly automated system.

Their... More...





Comments - Consumers and Companies Connect by Commenting


joed says: (2 months ago)
0  
I can't tell if customer service is good or bad. I've had verizon FIOS internet for over 2 years and it has never been down or slow or ever given me a reason to contact customer service. Prior to this, I had tw road runner, and had plenty of times to rate customer service with them. I was down, or slow a number of times. Customer service may be poor, but who cares if you never need it!

LindaLu says: (5 months ago)
0  
In my life I have never before experienced the frustration and stress that I have in the last 3 months trying to settle my final bill with FIOS. I am convinced that every computer says something else and that there is a paralell universe that sends out different bills that the other universe has no knowledge of. I think this is resolved finally, however, I would not at all be surprised if I received another bill from outer space.



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