verizon fios Complaint

customer service is as bad as it gets - customer service

greencore's Picture Reviewed by greencore
Complaint 		 +1

I never experienced some much discomfort in my life when trying to contact a company by phone.

Although Verizon is a communications company they are pretty bad at that.

First of all they don't know how to design a friendly automated system.

Their voice activated system is so bad it really makes you think if Verizon executives know what they are doing.

You have to go through it to understand what I am talking about because I can't describe it. It is unbelievably awkward. Very annoying.

Once you get to speak with a real person it is then another twilight zone. They assure you they will help you BUT they need to tranfer you because they are in another location or because they are not the correct department.

Conclusion: It took me today ONE HOUR trying to get someone to help me and at the end I had to hang up. I couldn't get through. Infuriating!

The waiting period between the automated system and a rep is too long and very silent so after 5 minutes of waiting you don't know if you are still connected or if you lost contact.

I don't know what else to do in order to get them to cancel my order for real. I called already twice to cancel but I keep receiving emails and voice mails from Verizon telling me they will be there on my new address to connect.

I cannot comprehend the reason of their lack of interest in helping the clients by stablishing a reliable, accessible customer service system.
I am very disappointed and you will be too if you chose to do business with them.

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Corporator says: (4 months ago)
 0
I agree 100%. They should be ashamed. A communications company completely inept at communicating! Supposedly the automated system is there to save time routing your call, but we all know that is completely not the case. Their goal is obviously to same themselves money, not so they can pass the savings on to you, but so they can rake in more profits. And I think it really just serves as a filter for them and puts you into a very looooong cue where you wait and wait and they probably hope to break you down and make you go away. Because any narrow-minded exec will tell you, (and Verizon seems to have lots of those) service doesn't make money, it costs money. So when you're calling to cancel your service you can be sure that your going to get bounced around inside their confusing service "network" and sent to the end of every possible cue before someone who can speak your language will finally help you. American corporate executive culture is destructive, evil, and 100% based on greed.

joed says: (1 year ago)
 0
I can't tell if customer service is good or bad. I've had verizon FIOS internet for over 2 years and it has never been down or slow or ever given me a reason to contact customer service. Prior to this, I had tw road runner, and had plenty of times to rate customer service with them. I was down, or slow a number of times. Customer service may be poor, but who cares if you never need it!

LindaLu says: (1 year ago)
 0
In my life I have never before experienced the frustration and stress that I have in the last 3 months trying to settle my final bill with FIOS. I am convinced that every computer says something else and that there is a paralell universe that sends out different bills that the other universe has no knowledge of. I think this is resolved finally, however, I would not at all be surprised if I received another bill from outer space.




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