Verizon Wireless Complaint

customer service - blackberry storm

donewithit's Picture Reviewed by donewithit
Complaint 		 0

buying the blackberry storm with verizon wireless was a terrible mistake. we spend nearly $5,000/year on cell phones with our business and we bought some Storms. After returning them multiple times and still having problems with the ones we have, we pleaded with customer service to let us have a different model phone.

I have trouble-shooted and trouble-shooted with them, done the same steps over and over, and each time I called in they asked me to repeat the steps acting like I was an idiot for not wanting to repeat the same steps I had already repeated 5 times.

Now they say all they can do is send me another problematic Storm, they won't send me a different model that is reliable.

I have no other option but to leave Verizon and take my $5k elsewhere, because I am losing business with the Storm device (not receiving calls, not charging on hot days, screen going black and staying black, etc., etc., etc.).

so verizon, after many years of loyalty, your product, the blackberry storm, and your stubborn refusal to let me buy a different model phone for our business (yes, I offered to pay MORE money for a different phone just not the full $500 retail price per phone they demanded), you've lost a client that has a quickly growing business, and that $5k could easily turn into $50k, but it will be another business enjoying those profits.

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donewithit says: (3 months ago)
 0
The day after this post Verizon agreed to sell us a different model at a discount, not free but it was a good compromise.




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