LG Electronics Complaint

complaint - refrigerator

subodh's Picture Reviewed by subodh
Complaint 		 0

I am a customer of LG Electronics using refrigerator and microwave from your company. I purchased the Refrigerator in 2004 but find problem today regafrding cooling. I lodged a complaint with LG customer care and to my shocking surprise, the complaint was forwarded to Perfect electeronics asnd their rep. visited my home posing as LG Engineer, purported to have replaced the items, charged Rs.2100/- whereas the problem has not yet resolved. I would like you to find out the nexus between customer care office and pvt operators to avoid any reputation loss to LG Co. I am taking this issue with Consumer cell also.

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kgreen says: (12 months ago)
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I want to complain about the poor service I received from LG's Wireless Operations. I purchased an LG150 from a store used it for about a month and the screen would turn off and on even though the battery was fully charged! I called the 800 number explained my situation and was told to ship the product to their repair faciity and wait 10 to 14 business days to get it back!! I received my phone back 11 days later and it did not work. I called LG again and was told the phone needed a software update and they would pay the shipping for me to send it back! I again would have to wait 10-14 business days. What a pain. I would like see one of their executives go a month without their cell phone due to poor quality assurance checks. Why could they not send out a refurbished phone next day so as not to inconvenience a customer with a phone that was still under warranty? Cheaper to keep a customer than replace one!




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