Kmart (Sears) Complaint

complaint - Craftsman lawn mower

disabled's Picture Reviewed by disabled
Complaint 		 0

I am trying to let Kmart and Sears and Craftsman know that I do not appreciate the way I was treated and I have written to the Attorney General, the Better Business Bureau and Howard Ain, the trouble shooter for channel 12, to let them know about your shoddy practices and to see if Kmart can be charged with consumer fraud.

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SearsCares says: (4 months ago)
 0
To Disabled,

My name is Brian and I am part of the Sears Cares escalations team and I would like to know more about what happened. Please accept my apologies on behalf of Sears that this has caused you so much frustration. We need to look into this and provide a resolution to this issue with the mower. At your convenience, please contact my office at searscares@searshc.com so that we can resolve this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (disabled) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares






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