big lots hesperia california Complaint

uralrex says: (8 months ago)

0  

Hi, urelx, big lots follow up. within a couple hours after writing this review the district mgr from big lots store in hesperia california called me and once again explained the situation he told me that he backed up his store mgr and said there is no reason he should lower the price either, just policy 30 day rtrn blah blah.So i called coporate again this will be the fourth person that i have to tell, what happend again, anyway i called and and the lady from corporate once again agreed it was not right to charge the same price for items already (open) (used) (damaged)(returned)so she said she couldnt do anything at a store level right now but would send me a $5 gift certifacate and APPOLOGIZED FOR THE STORE #04451. I am ok with getting gift certificate and will still shop at big lots, but will travel to one a little bit farther away from now on or until john store mgr(760)956-7153 no longer works at store 04451.. now john for the common sense part, had you or your staff just taken a dollar off i would have taken it, instead you cost your corporate office time, which is money, you cost a loyal customer time = $ and on top of that you cost your company $4.00 more than needed, you cost your store incom from my family , my neighbors and so on (duh).In ending, michelle who i believe is a regular employee handled the situation on the phone with me originally, hadled the situation better than either mgr did (rosa)or(john)plz call this mgr and let him know it is wrong to sell open items for the same price as unopen items. store mgr john big lots hesperia california 15755 main street 92345 phone#(760)956-7153 ty . let them know how you feel about it.