direct tv Complaint

charges after cancelled acoount - Billing

tbigdaddy's Picture Reviewed by tbigdaddy
Complaint 		 0

I discontinued my DirecTV service on July 28, 2009. I returned my equipment and received a final bill on 8/4/2009. Today (09/14/2009) I received a past due notice for $43.96. When I looked up what these charges were for, they appeared to be for pay per view movies charged on 9/4/09. Since I did not have the equipment there was no way I could have watched these movies. When I called to question the charges, I was told that these were charges for pay per view movies from June of 2007. I did order some pay per view movies right after I started the your service, but these were paid for back in July 2007. Now you are trying to charge me for them again. Since my account is not active I can't pull up the payment and billing history to review these charges.
The 3 calls I made went without answer, and it was not a surpise that I was hanged up on when asked to speak to a supervisor NOT ONCE BUT TWICE.
When I did speak with a supervisor and stated the payment would not be made till I received all paper statements / billing from June 2007.

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