Sears, Roebuck and Company (Sears.com) Complaint

cancel scheduled repair

Reviewed by jfw5152
Complaint

I had a scheduled repair for 1pm-5pm today that you canceled because you called me at 10am and no one answered the phone. I took the day of from work ,that cost me money. Your company will not be getting anymore my money in the future, the way you treat your customers you'll be out of business some anyway.

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Comments - Consumers and Companies Connect by Commenting

Venice says: (2 months ago)

I am new to this site, but I must say that I'm impressed by seeing a response from Sears. I am a longtime Sears customer and happy to see that Sears is striving to provide good customer service.

SearsCares says: (4 months ago)

Dear jfw5152:

I can certainly understand your frustration with this situation. We would like to look into this and make sure we get this service issue resolved. My name is Brian and I work for the Sears Cares escalations team. At your convenience, please contact my office at searscares@searshc.com so that we can see what we can do to help. When you have a moment, please send an email. Please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (jfw5152) for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

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