Sears, Roebuck and Company (Sears.com) Complaint

call center and service - call center

umf90's Picture Reviewed by umf90
Complaint 		 0

I NEVER again will call Sears for service on any of my products. Called and spent a large amount of time to setup an appointment to have my furance looked at. Guess what?? After waiting 5 hours, NO SERVICE!!!!! Is it the call centers fault or the service end?? Don't know don't care. Never had the problem before. Good job SEARS, send more jobs out of the country. Thanks for wasting my time.

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CSRSPOT says: (10 months ago)
 0
Wow, sorry to hear about that. In my experience in the customer service field, the fault can't immediately be blamed on the company specifically (not removing them by the way). For all you we know, the service truck was hit by a drunk driver on the way to your house. I know, it's extreme but you never know. I'd give them a call back to see / report what happened and who knows, you may get a discount or something.

Andrew
csrspot.com




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