serves you right catering Complaint

Reviewed by bittrman Try Harder

0

We were just married, at the Brazilian Room in Tilden Park, and this company is one of only about 15 options if you are having an event there.
We got to taste a couple of things at a Brazilian Room open house (they don't do private tastings), but it was excellent.
We butted heads with them over the location and staffing of the bar (we provided our own bartender, kegs and jockey box, since their employees don't serve from kegs). Between the two of us and our event coordinator, we went back and fourth with them for about a month, before getting it where we wanted...out on the patio, not inside crowding tables.

Aside from this, we were told by Marcie that the Brazilian room doesn’t allow wine on the tables, which we found out from the Brazilian room was completely false....I can only guess this was an attempt to charge us for another server, or merely to keep things as simple as possible for she and her staff.
On the day of the event, Marcie and the staff seemed supportive and professional, until we spoke to our friend who was pouring beer. Apparently, Marcie was rude to her and not very helpful.
Overall the food was excellent, but the communication was misleading at times and not that friendly. We felt one should not have to fight against or convince, someone that they are paying for a service, to get what they want.
We are both pretty even keeled people, and not hard to deal with or demanding, so you must weigh your options...good food and headaches, or find a different caterer, with good food as well.

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