AttUverse Complaint

bait n switch - AT&T U-verse internet and TV

gonefishing's Picture Reviewed by gonefishing
Complaint 		 0

well i was QUOTED a prise of 91.?? dollars sorry don'tknow if it was 99 or 95 a mnth for phone (witch would go down) internet (which would stay the same speed) and cable tv well when i got my phione bill i started to panic so i called u verse well they told me it was not 91.??dollars a mnth but 133 qwell the sales guy knew everything iwas paying before i switch and how my finances where/disabled homeboundand now trying to get ssa back ( even the ppl paying my bills toild me to do it all 3 not a bad deal ) so i did well they DID THE BAIT A SWITCH ON ME!!!!!!!!!!!!! and i do believe it would hopld up in court about the quote common AT@T lts find out plueese humour me now i am paying for THIER MISTAKENOT FAIR either the guy quoting the prise should man up and pay diff or AT@T need to suck it up and learn how to train peopl correctly in policies/procedureand prises ...notmy fualt why should i suffer why i didnt do anything werong u did and uknow by the way ur employees are treating me in this matterHA WHAT JOKE U VERSE SERVICE IS and sorry other att product i use that have alway been understanding and nice but ullhave to go to ill take my chance now with the shyt companies out they but due to u verse ill neverever do any business with them or the other product the offer

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Daniel66 says: (2 months ago)
 0
AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would get phone service too.

Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.

They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.

The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.

It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.

So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.

The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.

I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.

So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.




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