General Electric Complaint

bad ice maker - Refrigerator

Reviewed by lotusman4
Complaint

GE installed a new refrig/freezer last summer. It has a freezer drawer in the bottom with an ice maker. The ice maker continues making ice even when the ice drawer is full. When you Pull out the ice drawer, to get some ice, the cubes piled up at the back are knocked off onto the freezer floor. When cubes are on that floor the freezer drawer will not close. It is necessary to get down on the floor, reach way back into the base of the freezer and sweep out the cubes for disposal - then you face the job of trying to get up off the floor - not easy for an 85 year old. This process has to be done 2 or 3 times per week. After my first call to GE customer service they sent a technician who determined that the ice maker needed to be replaced - which he did - accomplished nothing. I next emailed to customer service - this evoked a phone call telling me that the solution to the problem is to turn off the ice maker when the drawer is full and turn it back on when I need more ice - this necessitates removing frozen food from the shelf in front of the ice maker, removing the shelf, turning off the ice maker, install the shelf and replace the food - a rather stupid solution to the problem. I next wrote to the president of GE with a complete description and he had an associate call me and told me to turn off the ice maker.

On 1/3/2009 I opened the freezer to get some ice. When I closed the freezer drawer some ice cubes had been dragged onto the floor in front of the refrigerator (without my knowledge). A couple hours later I went to the refrigerator to get an apple and slipped on one of the ice cubes that was on the floor – the only reason I didn’t have a bad fall, and injury, is because I had a good grip on the handle of the refrigerator. Someone else will not be so lucky – there’s almost sure to be a serious injury from this problem. When such an injury occurs I hope the injured person sues GE for millions of dollars – and I hope I hear about it because I have a complete file of everything I have done to try to get GE to remedy this problem and I will be happy to give that data to the injured party.

GE has been making ice makers for decades - this model is obviously a defective design - GE WILL DO NOTHING ABOUT THE PROBLEM

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DetailsReview Rating: 1 out of 5
Reviewed By: lotusman4
Company: General Electric
Product: Refrigerator
Date Added: 10 months ago

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General Electric Complaint