Best Buy in home service Complaint

bad experience from Best Buy service, Best Buy customer service

Reviewed by sirano
Complaint

I’m writing you in regards of my bad experience from Best Buy service, Best Buy customer service. I bought very nice (as I thought) and very expensive Whirlpool washer and dryer from Best Buy store in Madison, WI back in February, 2006. Since then it was like a nightmare for me, my wife and our three kids. Washer had issues with it from the first day they delivered it to my house. Water was leaking and I called technician. It took for him (Tom) to arrive 10 days. He so called fixed it and went away; needless to say it broke again. And I called, and he “fixed” it and it broke again and again and again. So, 8 times since March 2006 I was without the washer for couple of weeks every time it broke. And, I forgot to mention, at one point water damaged ceiling in my lower level.

Finally, it broke down again on October, 2008. And I called the 1-800-number, and after 46 minutes on hold they scheduled service for October 22, 2008. That is 14 days without the washer with 3 young kids!!! Technician was scheduled to be here in between 8-12pm today, but he never came.
My question to you is: What kind of service is it? You charge that much money for service plan and then what?
I, probably, will never buy anything from Best Buy again.

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