24 Hour Fitness Complaint

bad deal all the way - service

Maruko's Picture Reviewed by Maruko
Complaint 		 0

I signed up a contract with 24 hour fitness a month after my other 2 friends 3 years ago. They both got a very good deal with cheaper monthly dues and a "way cheaper" renewal rate than what I got.
This month, they both renewed their contract with perferred rate, I called the customer service, explained about the situation, yet they told me there is nothing they can do to match the offer my friends got. and yet I have a family plan with 4 people on board, I guess 24-hour fitness just don't care about losing business, and just want to screw people all the way once the customers innocently signed up a lame contract.
I may have to reconsider my fitness needs and take my business elsewhere. and when I called the customer rep did not even speak good english, plus the bad customer service.

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nonya says: (3 months ago)
 0
I agree, They dont care and the management who work in redlands, ca are no good, Money hungry dont care if your happy.I dont know if corporate makes them be like this or if theres a personality you have to have to get the job but 24hr fitness should be pickier on who works in their clubs.




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