Home Depot Complaint

bad customer treatment

denmark's Picture Reviewed by denmark
Complaint 		 0

I normally get decent service at the Home Depot in Grafton near me, but after how they upset my 72 year old mother today, I just may go to Menards in West Bend or Fleet Farm.

Quite simply, my mother bought a replacement kitchen faucet sprayer from Home Depot and had asked me to come over and install it. I got over to discover some small amount of lime deposits on the supposedly new item. When I asked where she got it she mentioned home Depot in Grafton. I told her it looked as if it had been used.

After trying to install the sprayer discovering it did not work, I asked her to return it. Since she had thrown the receipt in the kitchen trash earlier in the day, I told her not to worry about digging for it and that she could get an in-store credit.

After arriving at the store the attendant gave her a very difficult time and had implied she was lying. What had obviously happened now thinking it through, is another customer either pulled a " bait and switch" in the store with an old sprayer or it was returned to the shelf (which HD said they don't do).

Either way, the HD made some accusations about my mother that I am very unhappy with. I will consider other stores in the future now and hope others will do the same. In this economy we are in and entering, customer service had better be more in the forefront of store managers and the employees minds in which they train and hire.

If you must shop at HD, inspect what you are buying very very closely would be my advice.

Sincerely,
Dennis K. Koller, Port Washington WI.

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