expedia.com Complaint

Reviewed by tbur91 Complaint

0

i purcahased a round trip ticket for my mom who is elderly, vision, and hearing impaired, from bwi to lax and back, the return trip i had to extend for another week, so i contacted expedia, to change the itinerary, charged me $190.00, ok, fine, took 3 hours to do this over phone, however, they charge my account and made payment to the wrong airline, which i caught on my bank statement, ok, called to straigten this out, they said that i paid the wrong airline, i told them that i paid expedia, and the paid the airline,
took over 4 hours to straighten this out, still could not confirm flight through airline, had to call expedia again, spent another 5 hours on phone, talked to supervisor, said it was straightened out, this volley of phone calls was an everyday thing, of average 5 hours per day for 8 days straight, finally got everything straigtened out the day before return flight, i emailed expedia telling them of clusterfuck, i just recieved a reply from expedia's customer service, saying that the flight was completed and that every thing went smooth and that, my complaints should be directed to the airline.. so its the airlines fault that expedia is so totally incompetent? well i guess thats the kindergarten approach to a problem, i will never use expedia again, when there are so many out there that, will bend over backwards to fix a prolem, and maintain thier customer base

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about expedia.com! Create a support ticket for expedia.com! More expedia.com reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• Expedia.com travel complaint
• Use Travelocity!
• Worst experience with online agencies
• CAUTION – words of warning for all Expedia users!!
• [REQ:52939390]
• Expedia.com overcharged
• ALWAYS excellent
• fraud
• consumer fraud scams and Expedia
• Expedia.com cant change ticket date due to $150 charge
• Expedia.com what a bummer
• Expedia.com customer service they are the best
• Expedia.com customer service Book elsewhere
• hotel reservation ripoff
• SAY NO TO EXPEDIA
• Expedia

More

• Expedia takes no responsibility but charges anyway
• Expedia not responsible but charges anyway
• Rip-off experts
• Expedia Refund
• Itinerary number: 125807582237
• Expedia Greed and Bogus Cancellation fee justifications
• Beware “Expedia Vacation Waiver”
• Best Fares Guaranteed????
• Expedia just wants your money
• Expedia Hotels Booking quick and painless
• You don't want to book your travel with Expedia