Magic Jack Complaint

You get what you pay for - magic jack phone service

DonC's Picture Reviewed by DonC
Complaint 		 0

I ordered a MagicJack because it seemed too good to be true. Well I guess I should have known that you get what you pay for. The magicJack worked for about 3 months then started having problems (funny that they have a 90 day money back guarantee). I didn't think it was an issue because I was stupid enough to pay for the 5-year service program up front. Well all that did was get me to there on-line chat techs (no phone numbers for tech support). The unit needed to be upgraded, but that only seemed to last a day or two and then the unit would shut down. Since I really don't use a home phone that often it never seemed to be that big of a deal. I would just unplug it and plug it back in and the system would reboot and be good for a while. Now the device does not work at all. After spending over 3.5 hours on-line with 6 different techs, they decided that I was eligible for a replacement unit. Well the catch is that in there terms of service it states that you have to pay to send them the non-functional unit back or they charge you another $40 for the replacement device. After asking to speak to someone of a higher authority about getting this fee waived, I was disconnected from my chat by tech (Cassy) without even restoring my MacAfee virus protection that had been disabled. Save your money unless you don't mind buying a new unit every 2 or 3 months and changing your phone number. (Also the unit does not work for sending faxes, in case that is a concern which was not pointed out to me until well after I had purchased the unit). It also appears that you cannot easily remove the software that magicJack installs on your computer to run properly.

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