Stub Hub Complaint

Worthless Tickets - Concert tickets

Volfan's Picture Reviewed by Volfan
Complaint 		 0

My son and two of his freinds bought tickets through StubHub for the Jimmy Buffet concert in Raleigh, NC. They had planned this for 4 months taking meticulous time to plan their first Parrothead experience. We live in Tennessee so they also drove about 400 miles to get to the concert. StubHub sent the tickets by air express about 3 months ahead of time. They had a great tailgate at the outdoor venue and a lovely hotel room in Raleigh. When they got to the gate for the concert their tickets were WORTHLESS. We called StubHub and they said that we needed to fill out an online form and they would investigate and get back to us within 72 hours. Now thats CUSTOMER SERVICE!!!!! After questioning the StubHub call center more they admitted that they knew ahead of time that the tickets had been resold by the seller. EXTREME DISSAPOINTMENT, EMOTIONAL DISTRESS, and ANGER would best decribe my first StubHub expereince. After further thought it occurs to me that WIRE FRAUD might be more descriptive for StubHub's business practices. At best according to the Call Center we can expect our money back within 30 days with an additional whopping $30 from StubHub because they are good guys. Be very cautious of these online predators. Their business practices shady and their service is worthless .

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StubHubECC says: (4 days ago)
 0
Hi. I am following up on behalf of the Executive Customer Care Department at StubHub. We read your comment and can certainly understand your frustration. Jimmy Buffet has always been an extremely popular artist with a wide-reaching fan base that is among the most dedicated. Being a secondary marketplace website, all ticket listings on StubHub come from individual sellers and we encourage our sellers not to list their tickets in multiple places. Our Fan Protect Guarantee for buyers states that your tickets will be authentic and valid for entry. There can be no worse experience than arriving at an event and not being allowed in with the tickets in hand. This is why we take the time to investigate these rare instances on a case-by-case basis, with assistance from both the buyer and the seller. We ensure that our buyers are taken care of and while we can’t change what happened at the event, we work to make it right as guaranteed within our Fan Protect. Per our User Agreement terms, sellers are held financially accountable if the buyer’s experience is the direct result of seller error. Unfortunately, without knowing the specific transaction or user account involved, I am unable to provide a more detailed response at this time. If you are interested in discussing this directly, please send an email to yourfeedbackmatters@stubhub.com, Attn: Gregg, and include the transaction number or email address that your StubHub account is registered with. I look forward to speaking with you! Gregg Dispenza, StubHub Executive Customer Care.

StubHubECC says: (4 days ago)
 0
Hi. I am following up on behalf of the Executive Customer Care Department at StubHub. We read your comment and can certainly understand your frustration. Jimmy Buffet has always been an extremely popular artist with a wide-reaching fan base that is among the most dedicated. Being a secondary marketplace website, all ticket listings on StubHub come from individual sellers and we encourage our sellers not to list their tickets in multiple places. Our Fan Protect Guarantee for buyers states that your tickets will be authentic and valid for entry. There can be no worse experience than arriving at an event and not being allowed in with the tickets in hand. This is why we take the time to investigate these rare instances on a case-by-case basis, with assistance from both the buyer and the seller. We ensure that our buyers are taken care of and while we can’t change what happened at the event, we work to make it right as guaranteed within our Fan Protect. Per our User Agreement terms, sellers are held financially accountable if the buyer’s experience is the direct result of seller error. Unfortunately, without knowing the specific transaction or user account involved, I am unable to provide a more detailed response at this time. If you are interested in discussing this directly, please send an email to yourfeedbackmatters@stubhub.com, Attn: Gregg, and include the transaction number or email address that your StubHub account is registered with. I look forward to speaking with you! Gregg Dispenza, StubHub Executive Customer Care.




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