Sahalie Complaint

Worst customer service ever - customer service

shofstet's Picture Reviewed by shofstet
Complaint 		 0

I ordered several items on December 8th for Christmas stocking stuffers. They were all listed in stock at the time. It is now January 17th and the items have still not arrived. I called about a week before Christmas and was told that the items were in the mailroom and I would get them in time. Hmmm. My credit card has been charged and the latest email said I would receive some of the items on January 15th. Still no merchandise. Don't order from Sahalie unless you want complete disappointment.

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Sahalie says: (7 months ago)
 0
We let you down and we're sorry. Your order wasn't handled with the care we have provided for decades. Our move to a new, expanded warehouse did not go as smoothly as planned. Your order was one affected.

We know you have many options in the marketplace for your business. We want to assure you we have worked tirelessly since the holidays to address the issues that caused your poor experience. We'll continue these efforts until all processes and service once again provide the great customer care you expect and have experienced with Sahalie.

Again, please accept our apologies. We thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com.




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