Stub Hub Complaint

Worst customer service ever!

Reviewed by soccermom11
Please Improve

I will NEVER purchase tickets through StubHub again!

I ordered tickets for the Kentucky Derby & had them sent FedEx overnight (for $19.95) to where I was going to be staying. There was also an additional "commission" charge of 10% of the purchase price that was not disclosed up front.

The day prior to the Derby, I received a phone call from someone at StubHub who said that I had been sent the wrong tickets. They asked if I could drive to Indiana to exchange them (which I agreed to because I did not know the area and assumed it was a short distance away). When I found out how far it was from where I was staying to the hotel they wanted me to go to, I called them back & told them that I could not get to the specified location & asked if they could give my phone number to the other party so we could exchange tickets at the event. They were extremely rude on the phone and told me I needed to take my tickets to the hotel (which was 2 1/2 hours from where I was, not to mention I DID NOT HAVE the tickets yet) and that I had no other options. They would not call the other party and insisted that I had the tickets in my possession since they had been sent out.

I got the FedEx package the night before the event (containing four tickets instead of two) and ended up having to go to Indiana to exchange four tickets for the two that I had ordered (and only agreed to it so that the other party would have the tickets they had ordered) prior to the event that morning. They would not refund any of the fees I had paid & everyone I talked to on the phone was extremely rude.

The two employees who were at the hotel / exchange location were nice (and actually apologized for the mix-up) & told me they would e-mail me a gift certificate worth $50 towards any future purchase from StubHub because of the trouble. It has been over two weeks now and I haven't received anything (which is not a big deal since I don't think I would dare use it anyway).

If you are thinking of purchasing tickets through StubHub, I would advise you against it! You might save a couple dollars per ticket, but it will cost you a lot more in money, time & energy in the long run. It's not worth the headache.

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