Skullcandy Complaint

Worst customer service - Customer Service

Reviewed by olehar
Complaint

I had ordered G.I. Stereo headphones on December 21 with FedEx overnight delivery expecting the package to arrive before or on Christmas eve. Not only did the order not arrive in time, but after several phone calls (many of them attempts without success)an incomplete order was delivered in early January. After many more attempts customer service ensured that the missing second pair of headphones would be sent immediately, however, I did not get a shipping confirmation nor a tracking number nor the headphones. Further attmpts to contact customer service were completely unsuccessful (about 10 calls!).
This is the worst response I ever had from any store - online or other.

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atlheff says: (10 months ago)

I didn't even get PART of my order and it has been 32 days. They sure as hell made sure they got my $$$ but no delivery, no tracking, no response to repeated emails and no one ever answers the phone. They flat out stole $60 from me.

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DetailsReview Rating: 1 out of 5
Reviewed By: olehar
Company: Skullcandy
Product: Customer Service
Company Location:
Park City, Utah 
Phone: (435) 940-1545
Date Added: 10 months ago

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Skullcandy Complaint