Hewlett-Packard (HP) Complaint

Reviewed by gauravnagal Complaint

0

I’ve purchased a HP Laptop (Model: Nx7300, Sr. No. CNU7051G0P, Pr. No. RR585AV). Since my purchase, I’ve started getting recurring problems in various components such as motherboard, LCD panel, DVD ROM, AC Adapter etc. These problems are so frequent that, I’ve to visit the service centre every month or two. These are the description of the various issues that, I’ve faced and got my laptop serviced for the same:
1. Mother-Board replaced once due to the problem with the display driver.
2. CD-ROM replaced along-with the motherboard which has developed some issue because of the motherboard.
3. The rechargeable battery replaced once in the one year time since, the cells are damaged in the charging-discharging cycle.
4. AC Adapter replaced once since, it was not able to support the charging of battery.
5. LCD panel replaced once recently which has developed some display issues.
And, now the LCD panel has again started creating the same display issue due to which the previous LCD panel was replaced a month ago.
Thus, it’s a shame that a reputed company like HP has such defective parts (or may be recycled parts) installed on it’s new systems which needs replacement every now and then. Even worse, it’s been almost three months since, I’ve lodged a complaint for the replacement for the defective part and has not received the said part at the service centre till now!
I’ve contacted the customer service dept. on phone and on mail (Complaint ID: 2115167) but, they’re always giving the false assurance as always that, the said part will reach to the centre asap. The reason quoted for the delay that, the production of my laptop model has been stopped.
It’s very frustrating that, such a kind of response is given by such a reputed company and; the service quality of which is even worse.

I’m not able to use my laptop since three weeks because, the display isn’t working. And, since, I’m a Computer Engg. Student , I need the laptop daily for my assignments and work. Also, for the past three weeks I’ve not been able to use my BSNL broadband service with monthly charges of 900Rs. And, has to go to the cyber café to surf and do my usual work over the net with a hourly charges of 20rs.

I would like to be compensated as Firstly by replaced of the defective part asap. Secondly, for the mental agony / harassment /embarrassment that I’ve suffered during all this period. Thirdly, I would like to be reimbursed for all the extra expenses which I’ve incurred all this period like for the petrol for visiting service centre, my internet bill (for the period of three weeks ) which I haven’t been able to use, the charges for the cyber-café for the entire period.

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about Hewlett-Packard (HP)! Create a support ticket for Hewlett-Packard (HP)! More Hewlett-Packard (HP) reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• Expensive disposable printers! I...
• Service
• Laptop warranty service
• Worst Service Ever!!!!!
• Warranty at Hewlett Packard HP? Not so much
• Hewlett Packard has NO customer service
• photosmart 3210
• Avoid At All Cost
• CHEAP product/TERRIBLE customer service
• hp compaq 6720s notebook
• Scan Alert
• OMG HP customer service STINKS!
• Avoid HP= avoid terrible service ever
• Avoid phone orders with HP.
• HP DVD 1000 - a bad model. Please stay away from it
• Laptop

More

• 8018691640
• unhappy
• HP Home & Office - Order Complaint
• performance
• 1603458808
• COMPAQ 6720S
• Compaq 6720s
• Customer Services - New Product
• Customer Support
• User
• Crap
• No response
• More Terrible HP Customer Service
• Worst Service Ever

• service
• Bad customer servive
• The worst experience I have ever...
• quality is poor
• Simply the worst customer...
• Worst
• terrible customer service
• Worst Maccas in World found!
• Poor service
• THE WORST
• Great
• Quality Lacking
• Customer service
• Very Much over priced. Quality...
• The worst ever service
• The Worst Ever

More

• Magic Jack
• Happy Customer
• the worst phone service ever!
• Poor Quality
• WORST SERVICE/EXPERIENCE
• Their glasses are great!
• Terrible Quality Control
• Happy with the Service and Nice Quality Quilts
• Sound Quality
• Dont care about quality or their warranty
• I had the worst time there it...
• Elance is horrible
• Sprint has got to be the worst...
• Going Down Hill