Kids Kuts Complaint

Reviewed by bonniej Complaint

0

I took my three-year old daughter to Kids Kuts at Trickum and Shallowford Road in Marietta after searching the internet for a child friendly establishment for her first haircut. Eight minutes passed from the time I entered the door to the time anyone of the four employees there acknowledged me or my daughter (with only two customers in the shop!) and even then, only because I asked one of them if she could use there restroom while we were waiting. Patiently. I waited 24 minutes total before anyone there asked how they could help me. When my daughter was finally in a chair, the stylist, Sabra, was running around obviously very upset about some personal drama that she should have left at home. When she finally put her cell phone down to talk to us and get started, she looked at my daughter and spoke to me "So, what did you want to do with it?" with such an awful attitude that I almost picked up my child and walked out the door right then. I should have. I told her what we wanted and that I would like to get my own hair cut, preferably at the same time if possible (so my child wouldn’t be running around while I was confined to a chair by my roots). But I was already thinking that I should just skip my cut if it was going to be this bad. Not one of the other stylists, or Sabra, asked me what I wanted about my hair or initiated my process. They talked to themselves, on their cell phones, etc. even after telling me that they could start us both at the same time. Sabra put the scissors down three times to pick up her ringing cell phone while she was cutting my daughter's hair. I don't think I've seen a more unprofessional act. I was disgusted.
At the register the girl only rang me up for one haircut, when I tried to correct her she explained that since we donated my daughter’s hair to Lock’s of Love, her cut was free. I was surprised and said, “Well, okay.” I still tipped our stylists (except especially unprofessional Sabra) 20%. I chatted with another mom customer there for a few minutes and then was approached by my stylist who told me that I did have to pay for my daughter’s cut, that donations do not exempt payment, as if I was trying to get away with something. Ha. I told her that I had no problem paying for it, that I had expected to, and that I was surprised to hear that I didn’t have to in the first place. I wanted my tip back.
The same stylist who did my hair seemed to be quite new at this, and the back of my hair turned out very uneven. You couldn’t pay me to go back there, for a haircut, manicure, or even to use their “employee’s only” restroom.

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