BestBuy Complaint

Worst Experience at Bestbuy Store

annehuang's Picture Reviewed by annehuang
Complaint 		 0

My worst experience ever for returning an item purchased at the Bestbuy store in Fairlakes, VA with the use of gift cards. Gift cards were also used toward purchases of LED-TV and sound system. However, the sound system was malfunctioned, so I decided to just return and to receive refund. The store insisted the only way to receive this refund was in the form of giftcards first for the exact same amount was used. I told the store manager that because of TV was a big purchase item made, I felt it was adequate for applied the gift cards towards it. But they kept insisting this was their only way of refunding per their registered system was built. No exception what so ever that any store managers can do. Until I researched Bestbuy's policy listed on website, I realized I was victimized. Bestbest was so dishonest and to lie to customers. I hope BestBuy should cleanup their act or else they will definitely loose many of their customers.

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