Sears, Roebuck and Company (Sears.com) Complaint

Why would you trash your companies reputation over a $50 difference?

KarynMarks's Picture Reviewed by KarynMarks
Please Improve
0  

Had problems with the 1st repair tech they sent out to fix my chest freezer. It ended with the tech leaving, leaving me with no price quote, but I had a verbal conversation with his manager, where we agreed on what the repair would cost. The manager agreed to only charge me for the part, and not the labor. Great- he gave me wonderful customer service.
The 2nd tech came to install the new part, but he wasn't from Sears, but another company. The tech said that's it's unusual for another company to help out, but that Sears was overbooked, so he said "the manager must know someone" to make that happen.
The tech had a different cost for the service than what I was told. I called the manager (he had given me his cell phone number), and the manager was defensive, saying I was wrong, that we did not agree on paying for the part, but that I would pay for labor. He totally changed the verbal agreement, and then threatened to charge me for the whole visit, or take him to small claims court. He said this was getting ugly, and that he'd spend too much time on this problem.
I've emailed Sears customer service, and we'll see if I hear back from them. I think he changed his tune, when he had to pull in another company for the work, and didn't want to get stuck with paying the other company for the labor, so stuck me with the bill. I had no choice to pay for it.
This has left me dumb struck. The manager was on my side last week, and now telling me to take him to court. Why would you trash your companies reputation over a $50 difference?


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Sears, Roebuck and Company (Sears.com) Reviews and Complaints More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 5+2 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team