direct tv Complaint

Where in the world is Customer Service????? - DirecTv Company itself

Reviewed by nini
Complaint

Does DirecTv have a customer service department???? It's AMAZING to me how well they protect it!!!!! Try to get one of their robots in a call center to give you satisfaction or a number to customer service and they say they don't have it-----Cancel your service and an agent will be calling you so quickly you wouldn't have enough time to send them an inquiring email! I hope all consumers considering choosing DirecTv read this then reconsider their options. I also pray that anyone at DirecTv headquarters does monitor this site, as I know it is the only feedback they get since they don't have phones for incoming calls!!!!! FIND A COMPANY, ANY COMPANY, THAT CARES~~~ DirecTv is NOT one that does!!!

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Comments - Consumers and Companies Connect by Commenting

gfgriepp says: (6 months ago)

30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

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DetailsReview Rating: 1 out of 5
Reviewed By: nini
Company: direct tv
Product: DirecTv Company itself
Date Added: 1 year ago

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direct tv Complaint