DirecTV Complaint

When I purchased my home there...

Jen's Picture Reviewed by Jen
Complaint 		 0

When I purchased my home there were 6 rooms with working cable outlets. We decided to have Directv installed. All seemed to be OK. Later I had financial problems and had to cut back. I dropped my Directv service. A year later I decided to go with a basic package from our local cable company. The only working cable outlet in the house was now in a bedroom. The cable installer showed me the wireing all through the attic sliced to pieces. I would understand that Directv would have to splice into existing wiring to add their equipment. I paid for the install and service. I did not pay to have the other existing wiring in my home sliced and mutalated. I now have to pay my local cable company to come out and rerun all the wiring in order to get any service. I contacted Directv but they will not assist by recalbing themselves or paying the bill to have it done. I still feel they are responsible for fixing this. If a person came to my home and was destructive I would press criminal charges and they would have to pay. I am now pursuing this with Dircetv.

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gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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