Fashion Bug Complaint

What a time I am having with...

Reviewed by RobertaReed
Please Improve

0

What a time I am having with Fashion Bug !!!I I have been a good customer for years..The quality of there items was not that great but easy to buy and fashionable..Anyway while I was in the hospital (open heart surgery) I got a bill and due to my surgery, I paid it late but in full..I owed n othing!! Ok I thought, I'll get a late fee, fair enough..Anyway, I got a bad infection from the hospital and was very ill and paid the late fee of over $20.00 late..Sure enough I got another late fee..Tried calling to explain and spent over half an hour on the phone, never talking to a real person, just recordings.. Tried several times at various numbers spending a great deal of time listening to there menu and still not finding a real person to talk to..I get another bill and finally in frustration I called the stolen credit card number and finall found a real person to talk to.. I explained the problem to a nice man named Brandon..Got the fee removed due to my circumstances and got a conformation number..About a week later I got another late fee..I figured my conformation number and the billing just hadn't caught up with each other,, Pretty soon I got really urgent letters telling me to call this number and talk to Donna Bachman ..Tried that but got the same menus and recordings.Called the stolen credit card line and talked to a not nice woman who insisted I pay late fees which by now were growing fast..Then the phone calls begin..I asked what I owed them money for and they said a supervisor would call (they never did.) I am over 70 and have excellent credit..This is so obsurb I refuse to pay and will NEVER shop in Fashion Bug again..Nore will about 20 other women who are family and friends.. All for a late fee I do not owe..Roberta Reed

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