kmart Complaint

kj091078 says: (9 months ago)

 0

Ok, I filled the same survey out and had no problem what so ever. it took no more than 5 min you need to get your facts straight

MargaritaWitsaltz says: (1 year ago)

 0

I bought 3 DVD's on 9/27/08, all from the same cheap $1.99 and up display bin. Two of the movies were fine, but one, "Diamond Men", with the wording, "Two Big Thumbs Up" Ebert & Roper, did not. Cost $3.99
I saved the receipt and tried to return it to the place of purchase. Seemed simple to me.

My receipt wasn’t adequate for making a return of this kind. The clerk thought I had waited too long for a return and called back to the electronics dept, to get approval, but got no response. She then paged over the loud speaker, still with no response. We waited and she finally decided to go a head with the return anyway. When she scanned my receipt she said that Kmart didn’t have this item “in stock” and couldn’t get the skew numbers needed to make this return transaction happen. She entered the numbers on the box and it still came up not in stock. Her assumption was that I had not bought it at Kmart, which I had. With nobody helping the return clerk I took both the receipt and the video and entered the store heading for the video display. All of the copies of this particular movie were gone. I thought, at the time, that they would have been pulled because of this defect, not being able to work in regular DVD players. I then went to the electronics dept myself to speak to them. A man in street cloths asked, if I need help, (he had been assisting two Kmart employees with putting up signs. He, asked “Kevin”, to stop and assist me, which he did. To which I was told that all returns had to be dealt with at the front of the store. The man in street cloths upon hearing my dilemma came over to assist Kevin. He too had the same basic thoughts on the DVD and it’s non-Kmart origins, until I pointed out that the other “DVD’s” were scanned on my receipt as VHS’s, and Kmart doesn’t sell VHS’s anymore. He agreed, it was weird and to just give me a $3.99 store credit. We walked to the return counter and he told the original clerk to give me the store credit. I waited in line while other customers were helped and again the clerk couldn’t figure out how to make this credit happen, without skew numbers. She called in another women to assist her, and was called away on another matter. The whole store starts again, with the new women her saying that this DVD is not in Stock. She call’s back to the guy from the electronics’ dept and is told to use some store code 18 and make the credit. She then asked me if I had shown any ID? I figured it was to confirm that the original receipt was really charged to me, ECT, to check my name against the purchase. She then starts to enter my Drivers License number into the computer. I asked her, “Why are you entering my information into the computer?” It’s store policy or some such. But, the safety of my personal identity is more valuable to me than the $3.99 store credit I would get back on a bad, non-functioning DVD, (it was likely a bootleg copy that they had bought through dubious channels anyway.) There was no recourse for me unless I would submit to her entering ALL of my information into the computer, period! So I took the afore mentioned non-working DVD and my receipt saying, “K-mart had indeed taught me a harsh lesson.” But, in fact, it is K-mart that will learn, that in a small town, everyone I come in contact will learn about this incident. We all talk to each other in the market here. They will loose more than my personal business. To hell with the local chamber of commerce too and there “Keep your money in Big Bear” campaign. From now on I will shop elsewhere.

lostmypass says: (2 years ago)

 +1

Well that's what you get for doing business with a cheap place like Kmart!