mediamax thelinkup Feedback

What You Did and What You Should Have Done

Reviewed by 98p6
Getting Better

0

YOU DID: Trusted your valuables with total strangers. You don't know who they are, or where they are. If you were on the free plan, you got what you paid for - nothing. If you subscribed, you did so for the same reason I did... because they offered the most space for the least amount of money.

WHAT YOU SHOULD HAVE DONE: Back up your files to CD's, DVD's, or an external hard drive, which you disconnect and put in the closet. Update and replace them often.

House may burn down? Put them in a safe deposit box or send them to a family member or trusted friend.

City may blow up? Send them to someone out of state.

Don't trust your friends? Send them in a locked metal box.

Of course you can upload to an on-line provider. Just make sure it's only one of several ways you back yourself up.

By the way, I got all but one of my files transferred ok, and I got quick responses to my questions. Maybe I'm just lucky.

I do agree with all the other comments - none of what I've said makes up for the lousy service. My guess is that they're not swindlers - they're just in over their heads. But don't open up a diner until you've learned how to cook.

Sorry about the folks who lost a lot, but at least you've learned something about digital stuff. It can evaporate.

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Comments - Consumers and Companies Connect by Commenting

98p6 says: (5 months ago)

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FYI, I JUST GOT THIS:

MediaMax / The Linkup is closing

We regret to inform you that we will be closing The Linkup service on Friday, August 8 at 5:00 pm PDT.

Please login to your account and download any files that you wish to keep before Friday, August 8 at 5:00 pm PDT.

The Linkup is no longer accepting any uploads or new accounts, and no further charges will be made to your credit card. After August 8, your account will not be accessible, all your personal information will be deleted (username, billing information, history, etc), and your files will be deleted.

It was not possible to satisfactorily complete the move of files from MediaMax to The Linkup as we had expected, and as a result cannot offer a service that meets your expectations and our business requirements. This is a very disappointing outcome for us, and we know it has been a frustrating experience for many of our customers. We are very sorry that we have not been able to continue our service as we had envisioned.

Sincerely,
The Linkup Team

greenplasticwater says: (5 months ago)

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Good points yes but the frustration, you know!? The sheer frustration for those of us who have to learn this lesson because these kindergarteners decided to play internet startup....