metro pcs Complaint

What Customer Service - customer service

mona98's Picture Reviewed by mona98
Complaint 		 0

I tried to set up an online account but was not able to do so. I called customer service, the woman I spoke with was reading directly from a script and had no clue about website or any technical issues that could occur. In fact , I can't figure out why she was even in customer service.... Finally after 20 min on the phone i asked to speak to her supervisor, she informed me that i would have to call back yet again. No way , I insisted on speaking with her manager, so guess what she did put me on hold and then cut me off. I promptly called back spoke with another gentlemen who of course could not HELP ME AT ALL. Correct me , bit isn't the whole point of customer service to help the customer if they are paying for a SERVICE. I can see that employee training is not high on this companies list...

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