Smart Lidz Complaint

What A Rip Off? - Smart Lids

gbjb1979's Picture Reviewed by gbjb1979
Complaint
 0

I purchased the smartldz, buy 1 set, get 1 set free with an additional shipping charge of $7.95. I assumed that shippig charges for the 1st set was also $7.95. I searched the web site to find the shipping charges but there was no info anyway. Imagine my surprise when I hit the "submit order" button and saw the final total for my order was $56.75. They are charging me $36.75 for shipping alone. The 2 sets of lids only cost $20.00. I tried calling, no one picks up. It's a recording. I did call 866-608-8635 and was told that I could contact using their email address. HERE'S THE CATCH! They tell you to email them at smartldz@custservdirect.com. I tried that and it came back undeliverable. I listened to the recording again and she said to email at smartldz@custservdirect.com BUT she spells out the following email address: smart@custservdirect.com. NO LIDZ in the email address at all. I used this email and it did go through.

GOOD LUCK TO THE REST OF YOU WHO GOT SUCKER AS WELL!

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Comments - Consumers and Companies Connect by Commenting


VJ50 says: (5 months ago)
 0
I ALSO GOT SCREWED. ORDERED 1 EA AND ALL I GOT WAS THE WEED DIGGER AND HOLE DIGGER, NO DRILL, I GUSS THEY WANT US TO USE THE TOOLS TO DIG HOLES AND CRAWL IN AFTER AND PULL THE DIRT IN ON US. IT DOE'S NO GOOD TO COMPLAIN TO BBB, THEY SAY THEY CAN'T DO ANYTHING. WE WILL JUST HAVE TO PUT IT OUT ON THE INTERNET (ALL OF THEM) TKS. vj50

DEVO says: (10 months ago)
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Iam living in Jamaica, I saw your ad on cable, could I be a distributor for you here in my country Jamaica?

8138 says: (1 year ago)
 0
was charged p&h charges of47.70. did not receive the jumbo lids as advertised. no valid customer service #. no recourse? do not even want to open packages to find out they too are bogus.

kredd25 says: (1 year ago)
 0
I received the order-$68.85 was posted on my credit card 4/26-I have not received the extension kit.

kredd25 says: (1 year ago)
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I received my order-$68.85 was posted on my credit card 05/05. I have not received the extension kit-Let me know how I can get one.

christensen says: (1 year ago)
 0
learned my lesson ...never order from those infomercials again

christensen says: (1 year ago)
 0
ordered set, didn't receive jumbo cover..10.00, 15.90 for s&h and didn't get whole order..can't get thru on phone..sounds like a rip to me

gbjb1979 says: (1 year ago)
 0
I did put through a dispute with my credit card company BUT they will only credit me for the product NOT the shipping charges.

popface says: (1 year ago)
 0
Can't you just contact your credit card company??

Bintaken says: (1 year ago)
 0
Received 2 short augers charged for the whole deal of $28.90 and have not received the rest and tried to get someone on there 866 number and emailed them as well I have to agree with the rest a rip off

black says: (2 years ago)
 0
Our P&H cost was $56.85 for 1 order. On line $8.95 is the S&H cost. Another rip off. I will contact BBB

bzieg says: (2 years ago)
 0
ordered two sets, got one no extended augur P&H $30.80 tot $70.80

bzieg says: (2 years ago)
 0
Yes your Co, is a rip off and YOu are not getting away with this for we are contacting your Attorney General

ronk says: (2 years ago)
 0
I spelled Bereau wrong but I agree with the others !

ronk says: (2 years ago)
 0
I recently ordered the ausome auger andwas supposed to get an extension and drill if I ordered right away all I got was the 2 augers for a total of 19.95 plus freight of 13.90 total you people are ripping us off. I am contacting New York Better Business Beaureau !!!!

gbjb1979 says: (2 years ago)
 0
Report them to the Better Business Bereau of NY. I did. www.newyork.bbb.org

screwed says: (2 years ago)
 0
I got screwed too. ordered 2 sets for 20. and the SH was 47.00. Can't get thru of course...hope somebody gets them!!!!




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