Sears, Roebuck and Company (Sears.com) Complaint

We purchased a Refrigerator,...

Reviewed by Sean
Complaint

We purchased a Refrigerator, Range (Stove), Range Hood and dishwasher with an extended warranty for all four items. This $300+ warranty, we have renewed every year after the manufactures warranty ended. We have had only one service on the dishwasher and zero service on anything else however, over the last four months, the refrigerator has constantly failed, (ran warm, spoiled the food), thus requiring service.

Each service order has a wait time of around ten days or more before a technician can even come out, therefore, we have zero refrigerator for this time and then an even longer time if a part has to be ordered.

Every time the tech arrives, he patches the fridge instead of fixing it or replacing it.

Today I took off work for the scheduled 8AM - 12pm sears appointment.

Due to a No Show / No Call, I contacted sears at 10:30 AM and again at 1:15 PM, only to be assured that the technician will arrive, not to worry and he will call me when he is on the way to my house.

At 2:42PM, still a No Show / No Call, I was forced to leave my house (to retrieve my kids from school) and was back at 3:28PM, to which I found a note on an index card stating 'sorry we missed you. Sears'.

He DID NOT call either of my contact numbers to tell me that he was on his way, as promised that he would, in the previous two calls.

I immediately contacted sears and requested to speak to a supervisor, to which I was placed on hold for over fifteen minutes before the call ended.

I called and went through this scenario four consecutive times (for almost an hour) before finally being transferred to a Sharon, who said she was a supervisor. Sharon was not only unprofessional but also lacked the technical attributes to be a customer service rep, let alone a supervisor, she even went as far as saying that there is nothing she can do, and the only thing that I can do is wait for the next available appointment...yes you got it...TEN DAYS LATER, She then hung up the phone.

Each time I call, the customer service reps hound me about doing some home improvements, so just for kicks, my wife stated that she was thinking of some home improvements, in no time, an appointment was scheduled for an agent to come out for the appraisal / estimate, The agent was there at my door, THE VERY NEXT DAY.

In short, sears is no longer the sears we once knew, I will never use sears for any purchases or service again.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sears, Roebuck and Company (Sears.com)!

	Create a support ticket for Sears, Roebuck and Company (Sears.com)!

	More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Company was claimed!

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 3+4 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews

MeasuredUp Success Stories

"My local bookshop would not give me a refund even though I had a receipt. I submitted a complaint on MeasuredUp and the people at corporate contacted me to get me a refund. Thanks MeasuredUp." Sally R.