AT&T Inc. Complaint

We ordered new A T & T cell...

Reviewed by BettyeHeinrich
Complaint

We ordered new A T & T cell phone service o Feb 24, 2007. We ordered MotoRazr phones at the same time.

As of today, March 13th, we have just received the cell phones which were not the Moto Razr but a Samsung phone. Cingular insists that is what we ordered. On Saturday, March 10th, it was verified by AT & T that we had ordered MotoRazr phones and they would be shipped on FedEx overnight delivery on the 12th.

We have had every excuse that AT & T plus Cingular can think of as to why our service has not started. Quote: "they made a mistake in transposing one of our cell phone numbers the order had been cancelled, the order was being investigated for fraud."

This has been a FIASCO.

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