McDonald's (McDonalds) Complaint

Reviewed by JeffS Complaint

0

I placed a $10 breakfast order at McDonald's in Sterling, VA (on Atlantic Blvd., in Dulles Eastern Plaza). I asked for two large waters. When I drove up to the window, I was given a single medium. I told the person that I needed two LARGE waters. She said she couldn't give me a large. Her manager came up, and said she couldn't give me a large, and that "this store does not give out large cups of water." So I asked for eight small waters. She said she would not give me eight small waters. I told her that I drink a lot, and need that quantity of water. She told me that she would charge me for the cups. I told her that this was ridiculous, that I simply wanted two large cups of tap water, and that I would not pay for this. She got huffy, and told me to pull over and that they'd come out with them. I told her that I did not have time to wait, and asked her name, which she supplied. She vanished, and the first employee came back, and tried to hand me two small cups. I told her that I requested two large cups. At this point, I was obviously very angry, and the woman turned back, said something to someone else, and I heard her say, "I gave him my name." I think the manager expected me to complain about her, since I wasn't getting my request. I said, "Yes, I have her name, and I will be complaining about her, but I still want my large waters." The employee looked apologetic, and started to shrug, at which point I said, "I'm not moving my car from this spot until you hand me two large waters." Finally, she did.

Was all this drama worth two stinkin' large cups of water? I had this same problem in an Arby's in Great Falls, VA last year, and I have not gone back there since.

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