Sears Complaint

DMSTOICO's Picture Reviewed by DMSTOICO
Complaint 		 0

Washer Repair - Washer


I am filing a complaint with the Better Business Bureau for my Whirlpool Cabrio Washer Model WTW6600SB2, Serial Number CU3270098 that was purchased from Sears on my Sears charge in late September 2007 for $1200 plus the cost of a 5 year extended warranty that is effective on this washer for another 3 years. I have spent countless hours on the phone to more numbers that I can count and all I get is the runaround and another number to call.This washer is a lemon. I reported problems to Whirlpool when it was 10 months old. It has not worked properly since I got it. It has shredded and ripped sheets and clothing and has mechanically not worked correctly since I received it, and the clothes are not coming clean and are disgusting. I am very proud of my laundry and for the first time in over 40 years and 15 Whirlpool Washers I am ashamed of my laundry.I have been a loyal Whirlpool owner for over 40 years and I have never had a problem like this. The control panel has been changed 3 times and the console top had to be replaced. The main control has also been replaced.The left hinge on the lid is broken completely in half and the lid is not attached to the washer on the left side and I am told they won't repair it because they can't get the old hinge out and they will not replace the top. This is a hazardous safety issue. I also have large pieces of metal falling into the washer from inside the top onto the clothes when it is running and staining and ruining the clothes or sheets the pieces land on and when I remove the clothes all the metal pieces are in the bottom of the washer.Today I had yet another service call and the tecnician lifted the top of the washer and the whole top of the inside metal is disintigrating and falling off in large pieces into the washer onto the clothes. I called Whirlpool yet again last week and talked to Supervisor Carol Housley and the number she gave me is 866-640-7146, Ext. 3660 and I called the number and it didn't go through, so I called yet another number again and was given a supervisor again and I was not helped again. I actually had the technician here repairing the washer yet again when I called. I had been without the washer since early July and had to wait yet again for parts. I am disgusted and very angry that I have been treated this badly by Whirlpool and also by Sears as I have been a loyal Sears customer since the 1970's.I am very upset about the way I have been treated. Whirlpool should stand by their product. I am a Senior citizen on Disability and I have not been treated fairly.

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SearsCares says: (11 months ago)
 0
Dear DMSTOICO

I am sorry to hear about the trouble have experienced with getting your washer repaired. I want you to know that we are concerned with the quality of your product and would like to assist you with resolving this issue. My name is David and I work for the Sears Cares escalation team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will contact you at your convenience. In addition please include your screen name (DMSTOICO) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares






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