AT&T Wireless Complaint

Warranty problem - Blackberry Curve

Reviewed by landmandan
Complaint

I purchased a Blackberry Curve at an AT&T store in Santa Rosa, CA in January 2008. In May, within the warranty period, I was plugging in the charging cable (carefully as always) and it didn't feel right. I looked in the charging port and noticed a couple of the connecting pins weren't aligned properly. It looked to me like a very small part of the plastic surrounding the pins was missing. I contacted AT&T. They said as there was "physical damage" to the phone it was not covered by the warranty. I explained over and over to numerous reps over several days and many hours that I didn't damage the phone, I was treating it carefully and the port just stopped working properly. I got the same response over & over: "physical damage so not covered." When pressed, one rep said that no matter what, including buttons that stop working...whatever, if it is physical (meaning not the electronic functioning) it isn't covered whether or not the customer did anything to cause the damage. This is OUTRAGEOUS! I cannot charge the phone with the charger, only through an aftermarket cord through the computer USB port. Even this doesn't work sometimes. I called Blackberry and they said they have no responsibility since the warranty is through AT&T. Beware of AT&T's warranty and Blackberry!

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Comments - Consumers and Companies Connect by Commenting

Steve1 says: (3 months ago)

Ditto same problem but with a Sony Ericsson phone. The case had a small scratch so no warranty. Total BS.

vonne16 says: (6 months ago)

I had the exact same issue come up with my blackberry curve also. My problem was with the prongs that read the media card. I too called and was well within my warranty period and got the same response from at&t. After using some colorful language towards the rep I called and switched phone carriers. You'd think after 10 yrs of being a customer they would have been more helpful. Besides what's the point in offering a warranty if they're not going to honor it. RIP OFF!!

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DetailsReview Rating: 1 out of 5
Reviewed By: landmandan
Company: AT&T Wireless
Product: Blackberry Curve
Date Added: 1 year ago

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AT&T Wireless Complaint