MPC/Gateway Complaint

Warranty Service - Profile 5.5 screen/hard drive

wing427's Picture Reviewed by wing427
Complaint 		 0

I have tried to contact MPC for the last 3 months for service to my Gateway computer. I puchased the system direct from Gateway and the service contract at that time. MPC hasn't answered their phone calls or emails for the last three plus months. Only recorded messages. No response from emails. I contacted Gateway support and they stated they couldn't do anything it was an MPC problem. I tried the suggested numbers and email contacts given to me by Gateway to contact them, still no results. I received a work order number the first week of October, and haven't had any contact from them since.
Gateway is the worst company to by systems from direct, they don't even stand behind their systems they sell directly.

Terrible experience.....

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Comments - Consumers and Companies Connect by Commenting


usnavycb says: (4 months ago)
 0
gateway sucks

Heatherinok says: (10 months ago)
 0
It looks like we are in the same boat, I bought a $2000 computer and 4 year warranty from gateway last year. About one year into the warranty it broke and I found out my warranty had been transferred to MPC, which was going bankrupt. I'm not a lawyer and have no clue about what we can hold this company liable for, but I would certainly like to start a class action lawsuit. Email me if you'd like to join in. heather.briscoe@okstate.edu




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