General Electric Complaint

Waranty Service charges - jvm1190sy

jsnaguski's Picture Reviewed by jsnaguski
Complaint 		 0

Dear Sirs,
I'm writing in regards to the service I received on 11/25/08. I was told I had to pay 99.95 for the service and if I choose to have it fixed that would come off of the final charge. I was charged 212.92 for 55 minutes of service to change a warranty part which was free!!! Most trade professionals (car mechanics, plumbers, carpenters) DON'T MAKE 200.00 PER HOUR I don't know how GE thinks they are qualified to make that kind of money. I could have refused the service and handed the service tech $100.00 bucks and had nothing to show for it, or pay the money and have my microwave fixed. Who would of though they were going to charge another $112.00 more for labor on top of the $100.00 I owed for the service call.
Joe Snaguski

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jfastag says: (9 months ago)
 0
I had practically the identical experience. Their customer "service" completely misled me with the wrong information. When I called to report that my microwave had died, I was told that the cost of the repair would simply be "parts plus the hourly rate". When the repairman arrives, he tells me that it is not hourly, that there is a FLAT FEE of $175 for the repair, plus parts. This is not what GE told me during scheduling, because if they had, I would've simply thrown out the microwave and gone out to buy a new one, for less than that. Typical "bait and switch". And of course now there is a $90 fee for just showing up. Calling them was totally useless, the "Consumer Relations" rep I spoke with made it clear that they do not care much about their customers. I will NEVER buy a GE product again.




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