ecost.com Complaint

Want to return order E8562927 - did not know it was refurbished - Buffalo 4TB TeraStation - Buffalo 4 TB TeraStation NAS Multimedia Storage Server

audra631's Picture Reviewed by audra631
Complaint 		 0

I recently purchased a Buffalo 4 TB TeraStation NAS Multimedia Storage Server from ecost.com . The item was not listed on their website as refurbished when I made the purchase. When I received the product there was a letter from the manufacturer explaining that the product was refurbished and that autobackup software that comes standard with new versions of the product was not included with the refurbished product. I immediately emailed and later phoned ecost.com to let them know that I was unhappy with the refurbished product and wanted to return it. The customer service people I spoke with informed me that the site's policy was that all sales were final and no returns were possible. When I asked to speak with a manager I was told that no manager was available, but I was assured that a manager would return my call. No one called back. Today I called again and had another agitated conversation with a customer service person who repeated the company policy to me several times despite my requests to speak with his manager. Eventually I was transferred to someone's voicemail in which I left a detailed message about the purchase and my unhappiness with the company policy. I have not heard back from anyone yet. I plan to file a dispute with Bill Me Later (my payment method) at the end of this week if the company does not resolve the issue.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More ecost.com Reviews and Complaints More ecost.com reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 1x4 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More ecost.com reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team