National Home Protection Complaint

WARNING WARNING - Home Warranty One Year Contract

Reviewed by Fredt
Complaint

DO NOT DO BUSINESS WITH THIS COMPANY. WARNING WARNING

I had been paying for the National Home Protection (NHP of New York) warranty for more than 18 months when my central air conditioning quit cooling.
I called for repair and a technician was given my claim and fixed the unit ($45 service call).

This happened two more times over the next three months, as a result of the continued failure of the unit, the NHP technician recommended that the unit be replaced (per the terms of the contract) because of a leaking condenser coil.

I received a phone call from a NHP representative who requested all the certified maintenance records for my air conditioning unit.

I faxed detailed maintenance records that I had performed on the unit, i.e. filter replacement, washing coils, etc…

I received an e-mail reply from some incompetent representative by the name of Frieda Harris, stating that my claim was denied because of failure to provide maintenance records.

NHP would not provide me with any phone numbers and stated that everything had to be done via e-mail. So I continued to e-mail this adamant Frieda Taylor back-and-forth for a month trying to get an explanation of what was required of me. All the while dealing with a failed air conditioning unit.

She continued to refer to section F8 of the contract that I had indeed complied with. She kept stating that I needed maintenance records from a “CERTIFIED TECHNICIAN”, which was not mentioned in the contract nor required by the air conditioning manufacturer.

Dealing with this inept and deceitful company had been very maddening and frustrating for me.

I have finally resorted to purchasing a new air conditioner myself and hiring an attorney to try and collect the replacement costs from NHP. They have ignored all of his correspondence and I still have no settlement. It seems that my only recourse is to try and sue the company which will cost me even more money.

NHP has a horrible reputation with the NY Better Business Bureau and numerous complaints that resemble my own. I can’t understand why our Government regulation commissions allow this company to stay in business.

I welcome any questions or helpful solutions to my problem.

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Comments - Consumers and Companies Connect by Commenting

agill08 says: (5 months ago)

Hi Fred,

I am a legal apprentice (law student) for Balestriere Lanza PLLC in New York, NY. We have filed a nationwide class action lawsuit against National Home Protection, Inc. We would be very interested in hearing about your experience with the company (if you can call them that!) Please contact me at either agill@balestriere.net or 212-374-5400 ext. 115. If you would like to look at our website, please go to www.balestriere.net

Thank you!

Allison Gill

tasha0965 says: (7 months ago)

we are a servicer for this company and they owe us over 400.00 we call them and ask them for our money and they keep on telling us different payment dates- I ask for the corporate and they acct manage r and they ask me why and laugh at us- Its terrible one guy they owe him 5000.00- with this economy now it is terrible they are ripping off the people that have service contracts and the contractors involved in going out there. I AM DISAPPOINTED. THE BBB IS NOTIFIED- HOPEFULLY THEY WILL DO SOMETHING.

harryo007 says: (10 months ago)

I bought a warranty with this co. also. They got me for $1650. They didn't give me the gift cards that they advertised, so I contacted American Express. After that they canceled my warranty with no explanation or refund. They also told me the bs about other departments not having phones. They are crooks so stay away. I sued them in TN and am trying to collect. Did you pay by check? If so could you tell me the bank that NHP uses?

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DetailsReview Rating: 1 out of 5
Reviewed By: Fredt
Company: National Home Protection
Product: Home Warranty One Year Contract
Company Location:
NEW YORK CITY SCAM, RIPOFF, LIARS
42 West 38th Street
Manhattan
New York, New York 10018
Phone: (800) 608-6045
Fax: (866) 851-7462
Date Added: 1 year ago

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National Home Protection Complaint