Vonage Complaint

Vonage No Refund

shroth's Picture Reviewed by shroth
Complaint 		 0

I attempted to cancel my 1 year paid in advance phone service with Vonage . After being told that there was a $39.99 cancellation fee, I was also advised that they would not refund a penny of the over $200 refund I was entitled to.

While I can almost understand this policy to weed out the people who try Vonage for a month or so & then leave, it seems counterproductive to penalize those of us who have had enough faith in them to let them have out money in advance. Yes there's a discount for prepaying but there's also a hidden risk.

Tell you friends....Vonage will keep it all, even if they don't deserve to.!!

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