Vizio Complaint

Vizio customer support - 52" P50 HDM

Reviewed by bummed88
Complaint

After ~2 years, my 52" Plasma went out with a loud bang. I called Vizio customer support and of course my warrenty expired and was told there was nothing they can do. I was told to find a T.V. repair person in my area. I was disgusted and called Cosco (where I purchased it). They were very helpful and told me this was a very common complaint about this model and that Vizio would extend the warrenty. They called Vizio directly with me on the phone to make sure I was taken care of. Vizio took all my info and said I would be contacted "shortly" by a technician. I waited 5 days with no contact so I called Vizio back and was told it would be a couple more days. I waited 3 more days and still nothing so I called again and was told the technician would be getting the needed part the next day and would be calling me. Again, nothing so I called again and this time was told to call ITI repair (which I guess who they partner with for my area?) myself. I did so and was told a technician would call that same day. Guess what? No call. So I called yet again and was told that the part that was ordered for me was stolen or disappeared so they would have to re-order the part and someone would call me in a few days. ENOUGH!!! I finally called Cosco back and asked if I could return the piece of crap and was told I could. Even though I liked my Vizio when it worked, I will never buy another Vizio product. I plan to return my T.V. and buy a completely different model from anyone other than Vizio.

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DetailsReview Rating: 1 out of 5
Reviewed By: bummed88
Company: Vizio
Product: 52" P50 HDM
Date Added: 7 months ago

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Vizio Complaint