Visible.net, Inc. Complaint

Visible.net customer service Phone Spammers - Marketing

BlackTeeSquad's Picture Reviewed by BlackTeeSquad
Complaint 		 -1

I would never ever work with this company.

Proof is in the business practice.

Over the last several months we have gotten numerous phone calls about their services. Each time I have politely said no thank you, take me off your phone list. Yesterday, I told... More...





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Comments - Consumers and Companies Connect by Commenting


Visiblenet says: (7 months ago)
 0
Again, we appreciate your feedback and are continually striving to improve our systems. This is one reason why we use services like MeasuredUp and other review sites and respond as soon as possible to any concerns posted.

We take pride in making ourselves available to our customers so we can receive their feedback, good or bad, and ACT on it. We take full responsibility for any mistakes or lack of action that were made during your communications with our company reps. We try our very hardest to inform and service the thousands of customers we serve the best we possibly can. Sometimes mistakes happen, we are human after all. Please let me know if there's anything further we can do regarding this or any other matter.


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BlackTeeSquad says: (7 months ago)
 -1
If this phone spamming was only one or two time I would never have posted. The spamming has been over a period of no less than 6 moneths. 24hrs elapsed some time last year. Once again, this is your issue, as you are the ones calling me. I would never recommend your services. I also noticed at least one other poster with this same issue. The problem is on your end.

Visiblenet says: (7 months ago)
 0
Hello,

I thank you for providing feedback about your experience with one or more of our phone consultants. At first I was confused because the term "custom service" was in your title. This seems to be more of a solicitation issue than a service issue. I will look into this matter as soon as possible to double check that your information has been removed for the websites you mentioned. Removing your information can typically take up to 24 hours to cycle through our entire system, which may be the reason why you received a call within 24 hours after making your original information removal request. Other reasons for this can be that you have multiple websites, with multiple forms of contact information. The original consultant may have just been aware of the one and not any other website or businesses you manage.

I am glad that you have found success with the company you mentioned in your review and hope my explanation is satisfactory. I can be reached during office hours at 888-820-5383 Ext #917 if you wish to discuss this matter further.

Please don't hesitate to let me know if you continue to experience issues with solicitations.


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