Visible.net, Inc. Complaint

Visible.net customer service Phone Spammers - Marketing

BlackTeeSquad's Picture Reviewed by BlackTeeSquad
Complaint 		 -1

I would never ever work with this company.

Proof is in the business practice.

Over the last several months we have gotten numerous phone calls about their services. Each time I have politely said no thank you, take me off your phone list. Yesterday, I told the young man that it was the last time I would be nice, take me off your phone list.

Just now I got a phone call from - you guessed it visible.net. I was nasty this time and let the young lady on the phone know that I am going to write up a review. She told me "I will not be railroaded by you". WTF - I should have said, "Good, hang up and never call back."

Any company who is unable to track the number of times a business is being called while pushing their product is a business to stay far far away from. It is a very poor business practice to phone spam, and quite annoying. Why would I even consider working with this place? Why would I trust thousands of dollars to a business whose practice it is to phone spam.

I have two websites, www.buzzymultimedia.com and www.blackteesquad.com

The Buzzy site was built by Solid Cactus
www.solidcactus.com This is a site design firm who has their act together and delivers. The proof is in their client list. Go ahead and email all the shops they reference, you will find hundreds of positive reviews. As funds permit, we will be heading back to Solid Cactus for our tee site. Also note, they are Yahoo shops. We had several different storefronts before going to yahoo. We made money when we changed our platform to Yahoo shops. Stay away from shopping platforms that have not been around for a very long time.

Why would I even consider visible.net after this.

Proof is in the practice. Anyone searching visible.net as a service should consider themselves warned.

JP

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Comments - Consumers and Companies Connect by Commenting


Visiblenet says: (7 months ago)
 0
Again, we appreciate your feedback and are continually striving to improve our systems. This is one reason why we use services like MeasuredUp and other review sites and respond as soon as possible to any concerns posted.

We take pride in making ourselves available to our customers so we can receive their feedback, good or bad, and ACT on it. We take full responsibility for any mistakes or lack of action that were made during your communications with our company reps. We try our very hardest to inform and service the thousands of customers we serve the best we possibly can. Sometimes mistakes happen, we are human after all. Please let me know if there's anything further we can do regarding this or any other matter.


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BlackTeeSquad says: (7 months ago)
 -1
If this phone spamming was only one or two time I would never have posted. The spamming has been over a period of no less than 6 moneths. 24hrs elapsed some time last year. Once again, this is your issue, as you are the ones calling me. I would never recommend your services. I also noticed at least one other poster with this same issue. The problem is on your end.

Visiblenet says: (7 months ago)
 0
Hello,

I thank you for providing feedback about your experience with one or more of our phone consultants. At first I was confused because the term "custom service" was in your title. This seems to be more of a solicitation issue than a service issue. I will look into this matter as soon as possible to double check that your information has been removed for the websites you mentioned. Removing your information can typically take up to 24 hours to cycle through our entire system, which may be the reason why you received a call within 24 hours after making your original information removal request. Other reasons for this can be that you have multiple websites, with multiple forms of contact information. The original consultant may have just been aware of the one and not any other website or businesses you manage.

I am glad that you have found success with the company you mentioned in your review and hope my explanation is satisfactory. I can be reached during office hours at 888-820-5383 Ext #917 if you wish to discuss this matter further.

Please don't hesitate to let me know if you continue to experience issues with solicitations.


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