Sears Repair Center Complaint

Very Poor Service - Sears TV Repair

Maryalice's Picture Reviewed by Maryalice
Please Improve 		0  

Sears repair service is very very very poor!! I had an appointment scheduled from 8-12 on Thursday. I waited by 100 pm no one had called or showed up. I called the service center and via the automated system found out my appt had been rescheduled to 1-5 which I could not do if it got late in the day due to a previously scheduled appt. at 530pm. At 400 pm Tony the repair guy calls me up and says Ill be there at 5pm. I explained I cannot do that becuase i have a appt at 530. He says ok, well I will come tomorrow. Call me to check what time. So here it is 1100 am Ive called him twice, no answer, no return call, nothing. I call the service center and find out my repair appt was rescheduled to Tuesday 5 days from now on the 18th. Well I am an auditor and I will be out in the field doing an audit and wont be available. SOmeone unilaterally scheduled the appt for Tuesday without bothering to check my availability. I have already lost 2 days waiting for this Tony who never bothered to call to say he was not going to show up!!! Now I call the repair center and talk with the Manager Frank he would not give me his title or last name. He said all I can do is schedule you for the next available appt. I have already waited 4 weeks for the fixing of the TV and lost 2 days waiting for the tech. He basically could not help me or resolve my issue or explain why this happended and why I was never consulted about the reschedules!! I am taking my business elsewhere!!!!!


Claim this company Are you a decision maker at this company? Claim this company
Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Sears Repair Center Reviews and Complaints More Sears Repair Center reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 4+6 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More Sears Repair Center reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team